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I came across an article that discussed the concept of your name as your brand.  I thought it was an interesting idea and put my "brand" into a word cloud generator to see what happened.

We've all heard the recordings before, "You are caller number 56 waiting to speak with an agent" or "Your hold time is approximately 47 minutes." and we often wonder why there aren't enough agents to handle the call volume.

I recently had a conversation about all of the different shortcuts I know and use on a daily basis.  The keyboard is far more efficient that the mouse, or even a touchscreen.  Here is a list of some of the more useful shortcuts, feel free to add and share yours!

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